As it’s the Institute of Customer Service’s National Customer Service Week we caught up with our Customer Experience Manager, Paul Roberts, to get his thoughts on what makes great customer service and how we deliver it.
Looking after all your back office needs - from HR to payroll to ICT and everything inbetween, we've got it covered
A great range of services to improve educational outcomes and school leadership
Facilities Management focused around the needs of your educational setting.
North Yorkshire Catering is excited to announce our very own Pumpkin Carving Competition! We want to inspire primary and secondary pupils to get creative in their kitchens with this Autumnal inspired event.
As part of our dedication to delivering first-class services, we are proud to announce that our Employment Support Service (ESS) has achieved accreditation with the Chartered Institute of Payroll Professionals (CIPP) Payroll Accreditation Scheme (PAS).
How do you react when someone asks the question 'How are you?' Is it a question you are ready to answer? In this feature, Tracey Palmer, our Mental Health and Safeguarding trainer provides practical tools and straegies to hepl build resilience.
"We are so lucky to have the HR and Payroll Service that we have. They are two of the best services we have ever bought into. Staff are very professional and extremely quick to get back to us with any queries"
"Government of Jersey procured the services of North Yorkshire to complete a review of health and safety structure. The service and knowledge provided by North Yorkshire County Council from start to finish was fantastic. It was evident that Stuart Langston took time and put thought into providing a professional and knowledgeable team suitable to meet the needs of the project, as well as providing a format to the review that was clear and logical to get the best outcomes and recommendations for our local Government health and safety structure."
Carolyn Lennox
Government of Jersey
"As a new member of the teaching staff I recognise now the benefits of a school based breakfast club for the children in my reception/year one class. Especially for those children with additional needs. It provides a stable routine to the start of their day. The catering service staff provide a good healthy meal to ensure good learning, the tea cakes smell delicious as I make my way to my classroom."
Alex Miller
EYFS Teacher, Applegarth Primary School
"The service provided by the NYES Health and Safety team has been excellent. The support and advice gives us the confidence we are compliant with Health and Safety regulations and our pupils and staff are working in a safe location. As well as ensuring we are compliant, the advice they provide always gives an appreciation of how their recommendations can be implemented across all of the sites in our MAT – Highly Recommended."
Jonathan Dunning
Estates Manager, Ad Astra Academy Trust
Education and learning support
Find out more about our Education and learning support experts.