In this latest feature from our Inclusion Team, Gavin Hayman, Project Manager, discusses how to develop the nurturing approach; supporting children in developing self-esteem, a sense of belonging and resilience.

In recent years, there has been a push for autism awareness across the globe. There is currently a major shift in thinking to advance from awareness, to acceptance, and ensuring that all humanity’s diversity is accepted, included and valued. As we move forward in our thinking, there comes a need for a deeper understanding of Autism, and central to that is ensuring we are listening to the autistic voice.

There are many forms of exploitation, however at the centre a child or young person is at risk of harm or a victim of abuse. In this feature our Safeguarding expert, Alana Miles, talks about exploitation, how to spot the signs and how to strengthen your ability to support vulnerable children.

Meet Jess – our Senior NYES Manager – Retention.  Jess’ role is to manage a team of Relationship Managers who work with schools across North Yorkshire ensuring that our customers remain delighted with the services we provide them, strengthening relationships and retaining business.

In this feature, Jess talks about what sets us apart and why customers want to continue doing business with us. Over to you Jess…

As it’s the Institute of Customer Service’s National Customer Service Week we caught up with our Customer Experience Manager, Paul Roberts, to get his thoughts on what makes great customer service and how we deliver it.